Shipping policy

We currently sell to different countries globally, and all of our products are shipped directly from our international fulfillment center.

In line with our transparent shipping policy, we would like to inform our customers that, although rare, occasional delays may occur due to high demand or customs-related processes.

Should such a situation arise, our customer service team will notify you promptly via email.

Thank you for your understanding and trust in Lustra Lingerie.

Order Processing Time:

Orders are processed and shipped within 1–3 business days.You will receive a confirmation email with tracking details once your order is shipped.

Shipping Time:

Estimated delivery time: 7–14 business days (varies by country).

Shipping Costs:

Shipping costs are calculated at checkout and vary based on destination.The buyer is responsible for any customs duties or taxes that may apply.

Lost or Delayed Shipments:

We are not responsible for delays caused by postal services or customs.If your package is lost or delayed, please contact us and we’ll assist you in locating itPlease note: As we ship directly from our international warehouse, delivery may take 7–20 business days depending on destination country and customs processing times.